Terms and Conditions

 


The purchase or installation of any and all Orange Boxx Fabrication products indicates your agreement
and acceptance of the following terms and conditions:


Orange Boxx Fabrication products are intended for off-road use only. Orange Boxx Fabrication cannot be
held liable for damage to the vehicle or injuries sustained as a result of installation or use of Orange Boxx
Fabrication products. The purchaser accepts full liability for any and all property damage and any and all
injuries that may occur during installation or use of Orange Boxx Fabrication products. All products sold
by Orange Boxx Fabrication are for off road use only and are not intended nor designed for use on the
street. Any modification of your vehicle with Orange Boxx Fabrication products can result in hazardous
situations which may result in property damage or bodily harm. Some modifications will affect the way
your vehicle handles on the road and may not be approved by the DOT (Department of Transportation).
The purchaser of this product assumes all risks, including but not limited to personal injury, property
damage, and legal consequences arising from installation or use of Orange Boxx Fabrication products. All
order sales are conducted and transacted by Orange Boxx Fabrication which has no presence outside the
State of North Carolina. You agree that any and all legal action or proceeding between Orange Boxx
Fabrication and yourself shall be brought exclusively in a federal or state court of competent jurisdiction sitting in
Guilford County, North Carolina.


Price Errors


Pricing errors may occur on the Orange Boxx Fabrication Sites. Orange Boxx Fabrication reserves the
right to cancel any orders containing pricing errors, with no further obligations to you, even after your
receipt of an order confirmation or shipping notice from Orange Boxx Fabrication. We will, at our
discretion, either contact you for instructions before shipping or cancel your order and notify you of such
cancellation.

If you miss a sale discount

We must be notified by mail within 12 hours of your paid order. Discounts will be applied as store credit only. There is no refunds given once your order has been placed and paid for. Our current discounts are on Instagram, Facebook, and on the website here (cool-kids-club-rewards).


SALES DISCOUNTS AND GARAGE SALES


Discounts cannot be applied retroactively to orders already placed or being processed. Only orders made
the day or period the coupon was offered will be changed per Orange Boxx's decision on a case by case
basis. Qualifying items include regular priced products form Orange Boxx Fabrication. Orange Boxx
Fabrication reserves the right to cancel any order if a pricing error occurs or discount is applied in error.
All sales are final on Clearance items. 


Order Processing Time


Not all products are in stock and some products are built to order. Since we are a small family owned
business, we simply do not have the space to store lots of product, especially with our larger products. We are first and foremost a custom fabrication shop. We have noticed due to certain trends that some products sell fast than others, so we have attempted to keep extra of those items on hand, but that does not always guarantee it is "in stock" to be shipped out the next day. We also observe the right to upgrade your order if you are asking for your order to be shipped out faster if the original basic item is not in stock.


After your order has been placed, please allow for a minimum of two weeks before your order will ship for all non-custom orders.
Please allow 3-4 weeks during holidays.

 

There are other parts beside the "PSD rack" itself and powder coating that goes with your order. . We understand you would like an email with an update but to save you money and us time we do not send daily-weekly update emails about your order. If you feel the need for additional updates we will be happy to answer you back but please keep in mind that for the time it takes for us to email you is time it takes away from us getting your order out.
 

Updates of orders

If you are the type of person that needs to be updated. Please make a account with us. We are busy trying our best to get everyones order out. Our new system allows us to make updates through it and it is waiting for you online. While we take every order personal. it is just not enough time in the day to keep everyone posted in a personals manner of updates.

Custom Design process

We will draw out your design 3 times and send you a proof to approve.

On the 4thn proof there will be a $25.00 charge thereafter to each proof. 

We are not held responsible for incorrect measurements supplied by the customer.

We will send a detailed dimensioned drawing for all custom designed racks.

This is for you as the customer to check your dimensions.

Once the drawing is approved, it is set in que for laser processing.

See below for other details.

Elaborate Custom Designs

Our set prices for customizing on your rack includes the cost of material, paint, etc., taking into consideration about 2 hours of programming time and 3 simple design changes. Simple design changes include things such as spacing of letters, sizing of image/letters, or movement on the rack. Any major changes such as a different image/phrase or elaborate logos (such as tribal images) will result in extra cost.

Extra cost will depend on the complexity of the design. For example, any tribal type of design is on average an extra $200.00. While this sounds like a lot such an image takes about 6 hours of programming and extra time to cut out on a laser.

We will NOT be accepting any DXF or Vector art from others. Those files will do us no good as they are not made within our own parameters and would have to be completely redone. If you are wanting to use someone else's logo we will require written proof from the owner of that design to use it on our racks.

Before any custom part is cut it will require an email verification saying you "approve" of the design. Approvals will not be accept via phone or other platforms to help reduce the risk of confusion. Once approval is given the time for the part to get done will start. So if you are told your part will take X amount of weeks that time starts the day of approval not the day of order.

WARRANTY AND EXCHANGES

Orange Fabrication does not accept returns unless an item is defective or ordered in error. You have 10 days from receiving date to inspect package and its contents. If missing parts are found within 10 days Orange Boxx will send out parts on our dime. After 10 days it will be on the customers.

 

Defective -Warranty

In the event an item is defective, a Return Authorization must be granted prior to return. Any products that were altered or deemed to be defective due to installation error, will not be granted a return authorization. Areas excluded: powder coating, bolts, or any product that has been altered.

 

To request a return authorization, please email orangeboxxfab@gmail.com. Your request must include pictures and/or video of the defective product including the area that is claimed to be defective, front product label, and top of the box shipping label. If a return is granted, Orange Boxx Fabrication will issue a RMA from our carrier. We will also take care of shipping new product to you.

Products Ordered in Error

 

In the event an item is ordered in error, the customer has 10 days after delivery to contact us and provide a tracking number about returning the new unused product at their expense. A return label will not be provided. A restocking fee of 35% will be deducted from the total before a refund is issued. If the item shows any signs of use picture proof will be sent back to the customer and a 50% restocking fee will be applied before a refund will be issued. Refunds will not be given until the package has been delivered back to Orange Boxx and inspected by a managing member within 10 days.

If the customer wishes to exchange the incorrect item for the correct one, once the item has been returned a 20% restocking fee will be deducted before a store credit in the remaining amount is issued. The customer has 10 days after deliver to contact us and provide a tracking number about exchanging the new unused product at their expense. A return label will not be provided. If the item shows any signs of use, picture proof will be sent back to the customer and a 35% restocking fee will be applied before the store credit will be issues. Credit will not be given until the package has been delivered back to Orange Boxx and inspected by a managing member within 10 days. Credit is issued in the form of a custom discount code. Once credit is issued the customer can make a new order for the correct item.

 

Refunds & Returns

 

Orange Boxx Fabrication customer service handles this on by customer biases. 

 Customer support

Before You Decide to Cancel an Order

Custom orders before laser:

If we are working on your design and you change your mind and wish to cancel your order, a $25.00 hourly fee will be deducted based on the hours used for your order before a refund is issued. This is to cover all designs cost.

Custom orders After it is approved and at laser:

If we have received your approval your order is no long eligible for cancelation. The design has been made, approved, and sent off to the laser. It is now yours. If we are able to stop it before the laser cuts your item, there will be a $25.00 hourly programming fee plus a 15% canceling fee.

Canceling a regular order after it has been paid
If an order has been cancelled after it has been paid for, but not shipped, a 20% restocking fee will be applied if an email has been sent 12 hours after the order was made. If you wish to cancel an order and contact us during regular business hours within 12 Hours of order a $15.00 processing fee will be deducted before a refund is issued. After you have canceled your order. If that order places you into the cool kids club you will also be removed from that also. If the order has already been shipped see our section on item returns.

RUSH orders

There is a minimum 50.00 rush fee on any order. If you have to have it. There is a charge for that rush. Before you want it rushed discuss with us if we have that item in stock. A Rush fee will be tacked onto your order as a separate charge.

Wrong Address Policy

Oops!  I entered the wrong shipping address for my order.. Now what?

We are sorry that this happened, and we have definitely been there.  We understand that mistakes happen, and we want to do whatever we can to get your Orange boxx order to you ASAP!

However, we are asking you, the customer, to understand that we are a small business and every time we have to re-ship, we end up losing money on the sale.  Not just losing profit, but losing money.  We would like our customers to review and please be understanding of the following policy:

Part 1: If you have made an error in entering your address and your box was sent back to us. If a box is returned to us we will notify you, the customer, that we had received your box back and see what happened to cause this. If the issue is found to have been due to the address being incorrect upon order we will need to send you an invoice to cover the complete cost of re-shipping your order once it has been returned-to-sender.  We understand that this can be expensive with the rise of shipping fees, however as a small company we would not be able to stay open if we covered these kinds of problems.  If this is not your preference, the other option would be to refund your order, minus our cost of shipping the item originally and a 20% restocking fee.

Part 2: If you have made an error in entering your address but the shipping company was able to find you and charged us a fee. This may sound crazy that a company would send you an invoice AFTER you received your order, but after much consideration we feel this is the best and most fair course of action. Shipping companies charge us on average $18.00 for each address correction. Upon receiving our bills from shipping companies if we notice a fee we will investigate the information we have available before contacting the customer.

 

This policy is not our preference, nor is it our first choice.  However, the simplest solution to this problem is to carefully enter and review your address as you are placing your order. Remember we are not mind readers nor is the shipping company. We use the information from what you enter. If you are using a paypal account and it automatically inputs your information, it is still best to double check that information.

If you realize there is a problem with your address, please contact us as soon as possible, and we would be happy to fix it!  Thank you again for your business, we are thrilled to work together with our customers to get them the best in what we have to offer, as quickly and efficiently as possible!

Lost Packages

If you believe your package was stolen, you will need to contact us within 12 days of the package saying "delivered" After 12 days we are no long able to open a claim with the shipping company.

 

If you contact us before the 12 days we will open a claim with the shipping company. If the claim is closed it our favor we will be able to resend you the missing package. If the claim for any reason is rejected we will not be able to resend your item.

We will not send out the missing item until after the claim is resolved. We will keep you updated as we are updated for the status of the claim.

Legal notices

Site is owned by :

OBDF,LLC

    1602 Brill rd.

Greensboro, NC 27406

Monday-Friday 9:00AM - 4:30PM EST (not included holidays)


PRIVACY


Please review our Privacy Notice, which also governs your visit to our website, to
understand our practices.


ELECTRONIC COMMUNICATIONS


When you visit Orange Boxx Fabrication or send emails to us, you are communicating with us
electronically. You consent to receive communications from us electronically. We will
communicate with you by e-mail or by posting notices on this site. You agree that all
agreements, notices, disclosures and other communications that we provide to you
electronically satisfy any legal requirement that such communications be in writing.


COPYRIGHT


All content included on this site, such as text, graphics, logos, button icons, images,
audio clips, digital downloads, data compilations, and software, is the property of
Orange Boxx Fabrication or its content suppliers and protected by international copyright laws.
The compilation of all content on this site is the exclusive property of Orange Boxx Fabrication ,
with copyright authorship for this collection by Orange Boxx Fabrication , and protected by
international copyright laws. This means do not copy our product in any way shape or form.


TRADE MARKS


Orange Boxx Fabrications trademarks and trade dress may not be used in connection with any
product or service that is not Orange Boxx Fabrications, in any manner that is likely to cause
confusion among customers, or in any manner that disparages or discredits
Orange Boxx Fabrication . All other trademarks not owned by Orange Boxx Fabrication or its subsidiaries
that appear on this site are the property of their respective owners, who may or may
not be affiliated with, connected to, or sponsored by Orange Boxx Fabrication or its
subsidiaries.


LICENSE AND SITE ACCESS


Orange Boxx Fabrication grants you a limited license to access and make personal use of this
site and not to download (other than page caching) or modify it, or any portion of it,
except with express written consent of OBDF,LLC. This license does not include
any resale or commercial use of this site or its contents: any collection and use of
any product listings, descriptions, or prices: any derivative use of this site or its
contents: any downloading or copying of account information for the benefit of
another merchant: or any use of data mining, robots, or similar data gathering and
extraction tools. This site or any portion of this site may not be reproduced,
duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial
purpose without express written consent of OBDF,LLC. You may not frame or
utilize framing techniques to enclose any trademark, logo, or other proprietary
information (including images, text, page layout, or form) of Orange Boxx Fabrication and our
associates without express written consent. You may not use any meta tags or any
other "hidden text" utilizing Orange Boxx Fabrications name or trademarks without the express
written consent of OBDF,LLC. Any unauthorized use terminates the permission
or license granted by Orange Boxx Fabrication . You are granted a limited, revocable, and
nonexclusive right to create a hyperlink to the homepage of Orange Boxx Fabrication so long
as the link does not portray Orange Boxx Fabrication , its associates, or their products or
services in a false, misleading, derogatory, or otherwise offensive matter. You may
not use any Orange Boxx Fabrication logo or other proprietary graphic or trademark as part of
the link without express written permission.


YOUR MEMBERSHIP ACCOUNT


If you use this site, you are responsible for maintaining the confidentiality of your
account and password and for restricting access to your computer, and you agree to
accept responsibility for all activities that occur under your account or password. If
you are under 18, you may use our website only with involvement of a parent or
guardian. Orange Boxx Fabrication and its associates reserve the right to refuse service,
terminate accounts, remove or edit content, or cancel orders at their sole discretion.

Cool kids club percentages legend

Cool Kids Club


Cool Kids Club subscription gets special offers through emailing campaigns generated through emailing contacts list. You are asked during checkout to join this group and to accept the emails from us.

When you accept this it places your subscription in our cool kids club. During the year we may offer the Cool Kids subscriber more of a percentage rate on certain sales codes.


Cool Kids non subscriber


Once a subscriber removes themselves from the emailing contact list you are out. There will be no trying to get back in and cheating the system to get codes without getting the emails. You cannot resub scribe to receive codes at a higher percentage. This is a group called Cool Kids with a non subscriber contact list on our website's internal system.  In the Cool Kids with non subscriber you will not receive a discount.


If you have any questions about this layout please contact us at orangeboxxfab@gmail.com


REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT


Visitors may post reviews, comments, and other content: and submit suggestions,
ideas, comments, questions, or other information, so long as the content is not
illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual
property rights, or otherwise injurious to third parties or objectionable and does not
consist of or contain software viruses, political campaigning, commercial solicitation,
chain letters, mass mailings, or any form of "spam." You may not use a false e-mail
address, impersonate any person or entity, or otherwise mislead as to the origin of a
card or other content. Orange Boxx Fabrication reserves the right (but not the obligation) to
remove or edit such content, but does not regularly review posted content. If you do
post content or submit material, and unless we indicate otherwise, you grant
Orange Boxx Fabrication and its associates a nonexclusive, royalty-free, perpetual,
irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish,
translate, create derivative works from, distribute, and display such content
throughout the world in any media. You grant Orange Boxx Fabrication and its associates and
sublicensees the right to use the name that you submit in connection with such
content, if they choose. You represent and warrant that you own or otherwise control
all of the rights to the content that you post: that the content is accurate: that use of
the content you supply does not violate this policy and will not cause injury to any
person or entity: and that you will indemnify Orange Boxx Fabrication or its associates for all
claims resulting from content you supply. Orange Boxx Fabrication has the right but not the
obligation to monitor and edit or remove any activity or content. Orange Boxx Fabrication takes
no responsibility and assumes no liability for any content posted by you or any third
party.


RISK OF LOSS


All items purchased from Orange Boxx Fabrication are made pursuant to a shipment contract.
This basically means that the risk of loss and title for such items pass to you upon
our delivery to the carrier.


PRODUCT DESCRIPTIONS


Orange Boxx Fabrication and its associates attempt to be as accurate as possible. However,
Orange Boxx Fabrication does not warrant that product descriptions or other content of this site
is accurate, complete, reliable, current, or error-free. If a product offered by
Orange Boxx Fabrication itself is not as described, your sole remedy is to return it in unused condition.


DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS
PROVIDED BY Orange Boxx Fabrication ON AN "AS IS" AND "AS AVAILABLE" BASIS.
Orange Boxx Fabrication MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY
KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE
INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS
SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR
SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW,
Orange Boxx Fabrication DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Orange Boxx Fabrication DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR
E-MAIL SENT FROM Orange Boxx Fabrication ARE FREE OF VIRUSES OR OTHER
HARMFUL COMPONENTS. Orange Boxx Fabrication WILL NOT BE LIABLE FOR ANY
DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING,
BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND
CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW
LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION
OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF
THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY
TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.


APPLICABLE LAW


By visiting Orange Boxx Fabrication , you agree that the laws of the state of North Carolina,
United States, without regard to principles of conflict of laws, will govern these
Conditions of Use and any dispute of any sort that might arise between you and
Orange Boxx Fabrication or its associates.


DISPUTES


Any dispute relating in any way to your visit to Orange Boxx Fabrication or to products you
purchase through Orange Boxx Fabrication shall be submitted to confidential arbitration in
North Carolina, United States, except that, to the extent you have in any
manner violated or threatened to violate Orange Boxx Fabrications intellectual property rights,
Orange Boxx Fabrication may seek injunctive or other appropriate relief in any state or federal court in the state of North Carolina, United States, and you consent to
exclusive jurisdiction and venue in such courts. Arbitration under this agreement
shall be conducted under the rules then prevailing of the American Arbitration
Association. The arbitrators award shall be binding and may be entered as a
judgment in any court of competent jurisdiction. To the fullest extent permitted by
applicable law, no arbitration under this Agreement shall be joined to an arbitration
involving any other party subject to this Agreement, whether through class arbitration
proceedings or otherwise.


SITE POLICIES, MODIFICATION, AND SEVERABILITY


Please review our other policies, such as our Shipping and Returns policy, posted on
this site. These policies also govern your visit to Orange Boxx Fabrication . We reserve the right
to make changes to our site, policies, and these Conditions of Use at any time. If any
of these conditions shall be deemed invalid, void, or for any reason unenforceable,
that condition shall be deemed severable and shall not affect the validity and
enforceability of any remaining condition.

 

Reproduction and Copy Terms

By agreeing to the Terms and Conditions set forth in this document, you are also agreeing not to reproduce or copy any part or product made by OBDF. LLC DBA Orange Boxx Fab or Orange Boxx Fabrication.

Doing so can be publishable by a court of law.


QUESTIONS:


Questions regarding our Conditions of Usage, Privacy Policy, or other policy related
material can be directed to our support staff by clicking on the "Contact Us" link in
the side menu. Or you can email us at: customer support

@2022 Orange Boxx Labs all rights reserved